Eastnor Holiday Cottages - Information For Guests

We strongly recommend that you take a few minutes to read the following information which is designed to help in your choice of holiday and avoid some of the most common pitfalls and misunderstandings. We try to be as informative and honest as possible in all our literature but please do not hesitate to ask if you require any further information or have any specific requirements or concerns

Our cottages are all equipped to a good minimum standard and have been upgraded. It is essential to read the property details carefully in order to ensure that you have chosen the best property/location to meet your particular requirements.

COTS, HIGHCHAIRS & CHILDGATES
Cots and linen, suitable for infants under two years old, can be provided on request. Highchairs are available on request but we are not able to provide child gates. All are supplied free of charge

PROPERTIES FOR THE DISABLED
Regrettably neither of our properties are fully adapted. If you or any member of your party is disabled or suffers from any medical condition which may affect your choice of accommodation, you should always discuss your requirements with our staff and let us have a note of your problem in writing.

DISTANCES
Please note that all distances referred to on the website and in our literature are approximate although every endeavour has been made to ensure their accuracy.

EARLY/LATE SEASON HOLIDAYS
Please be aware that some facilities such as restaurants, shops and local country houses may be closed or limited in certain rural areas during the winter and early/late season.

ELECTRICAL APPLIANCES
Please bear in mind that any electrical appliance, particularly dishwashers, washing machines, video and DVD/CD players can sometimes break down. We will do out utmost to effect a speedy repair but it could take up to several weeks to rectify if a special technician and/or parts are required.

HOLIDAY DOCUMENTATION
A Site Guide is available for each property and is regularly updated. You will automatically receive a shortened copy including directions, once you have paid in full for your booking.

INVENTORIES
Both of our properties, supply a hairdryer, iron, ironing board, tea, coffee and sugar available for use

KITCHEN EQUIPMENT
All major kitchen items such as cookers, microwaves, fridges, washing machines and dishwashers are supplied

LOCAL MANAGEMENT
There are no reception facilities but points of contact are detailed in the information factsheet provided with your booking confirmation.

LOCAL WILDLIFE
Insects of all descriptions are endemic but, particularly noteworthy, are midges in hilly wooded areas; you should therefore use appropriate repellents. The common fly can sometimes be a nuisance especially in farming or country areas. Stray rodents are not uncommon in country areas and you should always ensure that all food is covered up and rubbish disposed of adequately to discourage visits! Local dogs may sometimes be heard barking and cats, cockerels and other animals may sometimes make their presence felt!

MAID SERVICE
Maid service, unless otherwise stated, is usually offered once per week; this means that it is provided on changeover day only (or the day before/afterwards in the case of a two week holiday). The property should be vacated on time and left in a clean and tidy condition with all washing-up completed, rubbish removed and any breakages paid for. Please ensure that BBQs are left in a clean condition as maid service does not cover the upkeep of this facility.

NOISE FROM LOCAL CONSTRUCTION
On rare occasions, construction work commences without any prior warning to the property owner/agent which may adversely affect the holidays of those staying in a given property. Obviously, these circumstances are completely beyond our control but we endeavour to advise clients as soon as we become aware of any problem. See Booking Conditions for further information.

PETS
Pets are permitted in both properties as noted in the individual property description. You should always confirm with us your intention to take a dog and obtain express agreement. No pets other than dogs are permitted.

ROADS
Both of our properties are accessed by unmade tracks, which are well maintained.

SAFETY STANDARDS
All properties conform to British Health & Safety requirements. Please take all reasonable precautions and care during your holiday and remember to read any advice given in the property information folders in your accommodation. Particular attention should be paid to steep stairs and steps which may not have handrails, particularly in older properties. Children should be supervised at all times.

SECURITY OF PERSONAL BELONGINGS
Please take all reasonable care of your personal belongings and heed any local advice.

SPECIAL REQUESTS
Any special request should be put in writing to us and whilst we will make every effort to adhere to your requests, we cannot guarantee that we will always be successful. At the time of booking please advise us of any special requirements.

TELEPHONES
Telephones are available in the properties. Mobile phone reception is very poor in Eastnor.

TELEVISIONS, DVD/VIDEO PLAYERS
Our properties have televisions offering freeview channels. Both properties are equipped with DVD players.

N.B. The information contained on the website and in our general literature has been compiled as accurately as possible. However, there may be occasions when an advertised facility is temporarily unavailable during your holiday. Bad weather or the maintenance/repairs of property may mean certain facilities being withdrawn until the necessary work can be done. These are, regrettably, beyond our control and we are unable to accept liability, but every endeavour will be made to ensure that any problems are rectified as soon as possible.